Online Flower Delivery Terms for Ascot and Surrounding Areas

Flowers Ascot: E-Commerce Terms & Conditions for Online Orders

Introduction

Welcome to the Flowers Ascot website. These Terms & Conditions govern all orders placed through our online store for flower delivery in Ascot and the surrounding areas. By placing an order with us via our website, you agree to be bound by these Terms. We recommend you read them carefully before making a purchase.

Scope and Eligibility

Flowers Ascot provides products and delivery services to customers located in Ascot and neighbouring regions, including but not limited to Sunninghill, Sunningdale, and Windsor. By using our website and placing orders, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. If you are ordering on behalf of another individual or company, you warrant that you are authorised to do so.

Order Process

To place an order for flower delivery in Ascot and its surrounding areas, please follow the steps outlined on our website. The typical order process is as follows:

Product Selection: Browse our online collection and select your desired floral arrangements, gifts, or accessories.
Basket Review: Review your selected items, adjust quantities if required, and proceed to checkout.
Checkout: Enter necessary information including recipient details, delivery address (ensuring it is within Ascot or nearby serviced localities), delivery date, and any special instructions.
Confirmation: Once your order details are complete, you can confirm your order and proceed to payment.
Order Acknowledgement: After submitting your order, you will receive an automated email acknowledging receipt. Please note this is not acceptance of your order but confirmation we have received it.
Order Acceptance: Our formal acceptance of the order will occur when we dispatch the goods or send an email confirming your order has been processed.

We reserve the right to refuse or cancel orders at our discretion, including where products are unavailable, payment is not authorised, or where delivery locations are out of our service area. In such cases, any payments made will be refunded promptly.

Product Descriptions and Substitutions

We endeavour to ensure all product descriptions, images, and prices displayed on our website are accurate. However, flowers are natural products and can vary in colour, size, and appearance. In the event that certain flowers or materials are unavailable (for example, due to seasonality or supply issues), we reserve the right to substitute with products of equal or greater value and similar style.

If a significant substitution is required for your order, we will attempt to notify you as soon as possible using the contact information provided.

Pricing and Payments

All prices on the Flowers Ascot website are listed in GBP and include VAT where applicable. The total price for your order, including any applicable delivery charges, will be displayed at the checkout before you submit your payment.

We accept various methods of payment, as listed on our website during the checkout process. Payments must be made in full at the time of ordering. Orders will not be processed or dispatched until payment is received and cleared.

Your payment and personal information are handled securely in accordance with applicable data protection laws. We do not store your credit or debit card details on our servers.

Delivery Policy

Flowers Ascot provides delivery within Ascot and selected surrounding areas, as indicated on our website. Deliveries are usually made on your chosen date; however, during peak periods or due to unforeseen circumstances (such as adverse weather or road conditions), delivery times may vary.

Please ensure all delivery details are accurate. We cannot accept liability for failed deliveries due to incorrect or incomplete address information. If the recipient is unavailable at the time of delivery, we may leave the order with a neighbour or in a safe place, as per your instructions or at the driver’s discretion. In such cases, responsibility for the goods will pass to the recipient or designated person.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in Ascot by contacting us as soon as possible after placing your order. The ability to cancel or amend depends on how much notice we are given and whether the products have already been prepared or dispatched.

If you notify us of a cancellation or amendment at least 24 hours prior to the scheduled delivery date, and we have not started processing the order, we will issue a full refund. If preparation of your flowers has begun, or your order is already out for delivery, cancellations or significant changes may not be possible and a refund may not be available.

Where we are unable to deliver your flowers due to circumstances within our control, your payment will be refunded in full.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless the item delivered is faulty or not as described. If you are dissatisfied with the floral arrangement or believe your order is defective, please contact us within 24 hours of receipt, providing photographic evidence if possible.

Upon review, if we are satisfied that your complaint is valid, we will offer a suitable replacement or refund at our discretion. Our liability in these cases is strictly limited to the purchase price of the product in question.

Customer Responsibilities

It is your responsibility to ensure that all order and delivery details provided to us are accurate and complete. If you provide incorrect information or fail to make yourself or the recipient available for delivery, additional charges may apply for re-delivery.

Customers are also responsible for ensuring that the flowers delivered are cared for in accordance with the guidance supplied. Once delivered, risk passes to you or your designated recipient.

Limitation of Liability

Flowers Ascot will not be liable for any indirect or consequential loss or damage arising from your use of our website or from any order placed for flower delivery in Ascot or surrounding regions. Our responsibility is limited to the value of the item purchased. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or for any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

We are not responsible for delays or failures in delivery due to causes beyond our reasonable control, including but not limited to severe weather, natural disasters, or force majeure events.

Intellectual Property

All content, images, and materials displayed on the Flowers Ascot website are the property of Flowers Ascot or its licensors. You may not copy, reproduce, or use this material for commercial purposes without prior written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with the law. Your personal data will only be used to process your order, deliver your products, and communicate with you about your purchase. Further details can be found in our Privacy Policy.

Governing Law

These Terms & Conditions, together with all transactions and disputes arising from your use of this website and the ordering of flower delivery in Ascot or surrounding areas, shall be governed and construed in accordance with the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the English courts.

Changes to Our Terms & Conditions

Flowers Ascot reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be posted on our website. Continued use of the website and our services following any updates will signify your acceptance of the revised Terms.

General Provisions

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions. No failure or delay by Flowers Ascot in exercising any right under these Terms will be deemed as a waiver of that right.

These Terms & Conditions apply to all customers ordering online from Flowers Ascot for delivery within Ascot and surrounding areas, superseding any previous representations or agreements.

If you have any questions regarding these Terms & Conditions, please refer to the relevant sections or contact our customer service team for further information.