Returns and Complaints Policy for Flower Ascot
Our Commitment to Fresh Flowers in Ascot
At Flowers Ascot, we pride ourselves on delivering the finest, freshest flowers to homes and businesses throughout Ascot and its nearby areas. Every bouquet and arrangement we create is prepared with care and dedication, backed by our assurance that only the highest quality, freshest flowers will reach your door.
Fresh Flowers Guarantee & Freshness Window
We guarantee that your flowers will arrive as fresh as possible, thanks to our direct-from-source supplies and expert handling. Our arrangements are designed to maintain their beauty and vitality for at least five days from the time of delivery, provided they are cared for as per our guidelines. For the best experience, we recommend recipients trim stems and change water daily.
Damaged-on-Arrival Policy
Occasionally, despite our meticulous packaging, your flowers might arrive damaged or wilted due to transit issues. If this happens, please contact us immediately upon receipt of your order, ideally within 24 hours. To help us resolve your issue efficiently, we kindly request a clear photo of the damaged bouquet or arrangement along with your order details. This allows us to quickly verify the concern and find the best solution for you.
Refunds and Replacement Options
Your satisfaction is of utmost importance to us. After we receive your complaint and supporting evidence of damaged or unsatisfactory flowers, we offer two main options:
- Fresh Replacement: We will send a replacement bouquet at no additional cost, ensuring you receive the beautiful, fresh flowers you expect from us.
- Refund: In the event we cannot offer a timely replacement or if you prefer, we can provide a full or partial refund, depending on the nature of the issue and your preference.
Refunds are processed to your original method of payment within a reasonable timeframe, usually within 3-5 business days after approval.
How to Make a Complaint
If there is any aspect of our product or service that does not meet your expectations, please let us know right away. We treat all feedback seriously and take every complaint as an opportunity to improve our service. Complaints about flower freshness or quality should be raised within our five-day freshness window to be eligible for a replacement or refund.
To initiate a complaint, gather the following:
- Your order number and delivery date
- Photos of the arrangement, if quality or damage is the concern
- A brief description of the issue
Reach out to our team through your original order channel or via our website’s contact form. All complaints are reviewed promptly, and we’re committed to a respectful, solution-focused response.
Your Trusted Local Ascot Florist
Flowers Ascot is honored to be the florist of choice for Ascot residents and businesses. Our reputation is built on service, trust, and our unwavering Fresh Flowers Guarantee. Thank you for allowing us to be part of your special occasions, celebrations, and everyday moments.
If you have any further questions regarding returns, refunds, or complaints, our friendly team is ready to help ensure you have a positive experience every time you choose Flowers Ascot.
